How long does it take to get my order?

All orders are sent to the fulfillment center for dispatch within 3-5 working days after the order is placed. Visit our shipping page for more information.

Can I track my order once it has been shipped?

Yes, you can track your order via 17Track by using the tracking number that you will receive via email upon order shipment. We also occasionally ship via Express/USPS/DHL, but the tracking number does not directly to the postal service.

What are your shipping costs?

Free standard shipping on all orders worldwide.

View our shipping page for more information on costs and transit times.

If the item that I ordered does not fit my needs, may I return it?

We will gladly refund you for any merchandise that does not fit your needs, as long as the product is returned within 30 days, unused, and in the original packaging. You are responsible for all shipping charges. When we receive the item, we’ll refund you for the product cost. View our refund policy for more information.

Has my order shipped?

Please go to "My Account", sign in, and click the Review previous orders link to learn the status of your order.

How do I proceed if my item arrived defective or broken?

If you receive a damaged item, please give us a call or email, and let us take care of it for you. We will gladly replace any damaged item or refund you for the cost of that item (whichever option you prefer).

What if I have a special request?

Special requests can be made in the comment box upon checkout. For example, please notify us when your delivery would be time-sensitive.

Do you offer wholesale discounted pricing for large quantities?

Yes. We offer quantity discounts on most of our products.Should you require very large quantities, please email on support@oirlv.com.

Any question?

If you still have a question, do not hesitate to contact us.

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